Job profile

We are seeking a friendly and professional Receptionist to be the first point of contact for our guests at Hillyard House Hotel. The Receptionist will greet guests, handle incoming calls, and perform general administrative duties to ensure the smooth operation of our reception area. The ideal candidate will have excellent communication skills, a customer-focused approach, and the ability to multitask effectively.

This will be on a full time basis.

Responsibilities:

1. Greet and welcome guests in a courteous and professional manner.
2. Answer and direct incoming phone calls to the appropriate person or department.
3. Provide accurate information and assistance to guests, clients, and employees.
4. Maintain a neat and organized reception area, ensuring it is clean and presentable at all times.
5. Receive and sort incoming mail and deliveries; distribute them to the appropriate individuals or departments.
6. Assist with scheduling and coordinating appointments, meetings, and conference room reservations.
7. Maintain office supplies inventory and place orders as needed.
8. Perform general clerical duties
9. Assist with basic data entry tasks and maintain electronic and paper records
10. Handle basic inquiries and provide accurate information regarding company products, services, and policies
11. Collaborate with other administrative staff to ensure smooth office operations
12. Handle any ad-hoc administrative tasks as assigned by management.

Requirements:

1. High school diploma or equivalent; additional education or certifications are a plus.
2. Proven experience as a receptionist, front office representative, or similar role is preferred.
3. Excellent verbal and written communication skills.
4. Professional appearance and demeanor.
5. Strong customer service and interpersonal skills.
6. Ability to handle multiple tasks and prioritize effectively.
7. Proficient in using office equipment such as a phone system, photocopier, and computer.
8. Familiarity with office software (e.g., Microsoft Office Suite) and basic data entry.
9. Strong attention to detail and organisational skills.
10. Ability to maintain confidentiality and handle sensitive information appropriately.