Receptionist- Job Specification
Business Unit
Hillyard House Hotel
Reporting to
General Manager/ Deputy General Manager
Accountable for
No staff
Financial Control of
Accommodation transaction, cash payments, credit card transaction, redemption of vouchers
Work Pattern
Rota basis- days/ evenings and weekends
Type
Casual basis
Summary of Duties
This role is the face at the entrance of our hotel. Our receptionist will meet and greet our guests and manage the day to day hotel enquiries, manage bookings, complete check ins,
Key Accountabilities:
Essential Criteria
Desirable Criteria
The Person we are looking for will be our values of Positivity, proactiveness and will take pride in their work. They need to act with:
1. Integrity: Acting with honesty, sincerity, and strong moral principles. Role models demonstrate ethical behaviour and consistency in their actions and words.
2. Resilience: Facing challenges and setbacks with determination and perseverance. They show resilience by bouncing back from failures and using them as opportunities to learn and grow.
3. Empathy: Showing understanding and compassion towards others. Role models are considerate of others' feelings, perspectives, and experiences.
4. Leadership: Demonstrating the ability to guide, inspire, and motivate others. They lead by example, setting a positive tone and empowering those around them.
5. Adaptability: Being open to change and embracing new ideas. Role models are flexible and able to adjust to different situations while maintaining their core values.
6. Confidence: Having self-assurance and belief in their abilities without being arrogant. Role models inspire confidence in others through their actions and demeanour.
7. Responsibility: Taking ownership of their actions and decisions. They acknowledge their accountability and strive to fulfill their commitments.
8. Generosity: Showing kindness, generosity, and a willingness to help others without expecting anything in return. They contribute to the well-being of their communities.
9. Continuous learning: Embracing a growth mindset and seeking opportunities for self-improvement. Role models value learning and encourage others to do the same.
10. Respect: Treating others with respect, regardless of differences in opinions, backgrounds, or beliefs. They foster an environment of inclusivity and mutual understanding.
Hillyard House is an Equal Opportunities Employer